


Customer Operations
Customer Operations (OPS), is at the forefront of AirHelp’s mission to support travellers around the world. We work in a dynamic, ever-changing environment that encourages you to think quickly and to be adaptable. We’re proud of the structured environment that we’ve built, and we’ll always welcome new ideas so that we can keep improving — and this is reflected in our high customer satisfaction levels. At Customer OPS, we cherish teamwork and support each other.
Join us!
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Junior Operations Specialist in Customer Support (Dutch)
Customer Operations · Multiple locations · Hybrid Remote
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Junior Operations Specialist in Customer Support (evenings and weekends)
Customer Operations · Multiple locations · Hybrid Remote
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Junior Operations Specialist in Customer Support (night shift)
Customer Operations · Multiple locations · Hybrid Remote
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Junior Operations Specialist in Legal Support
Customer Operations · Gdańsk, Kraków · Hybrid Remote
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Junior Operations Specialist in Customer Support (French speaker)
Customer Operations · São Paulo · Hybrid Remote
The Team
We’re a global, diverse team (17 languages and counting), based in Barcelona, Gdańsk, Figueira da Foz and Sao Paulo. We work in different time zones and shifts, helping customers across Asia, Europe, and South America. Teamwork, mutual support, and radical candor are our key values, with a focus on learning and growth.
How we work
Our team works with proprietary, in-house developed IT systems that automate the most repetitive processes. We have a dedicated team whose focus is to continuously review and update our tools, which allows us to stay at the top of our game.
To help our support agents be the best they can be, we employ an in-depth, comprehensive onboarding process, as well as regular training sessions. Many of our newcomers start with no previous experience of the legal aspects of travel disruptions, but with us, they quickly become air passenger rights experts.
Your career at AirHelp
We’re a diverse team who all come from different backgrounds, but our most successful team members have a couple of things in common: they’re quick learners, goal-oriented, and can adapt quickly to a constantly changing business environment.
Not only are we part of a highly dynamic industry that has to deal with frequent updates to laws and regulations, but as a company, we’re also constantly evolving as we enter new markets and implement new products. We’re looking for people who are flexible, with analytical minds who are not afraid to change things up so that we can keep optimizing our processes.
When you join us, you’ll have multiple paths for career growth: As you develop your experience and skills within one division, you may be promoted from junior to senior roles. There’s also always the possibility for a parallel move to change your division or department, so that you can work on a different aspect of our business. Eventually, you may take on leadership roles (managing people, processes, or projects) — all our supervisors and senior team managers once began their careers as agents.
FAQ
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During your first weeks at AirHelp, you will be supported by your Training Pilot, who is going to help you with a soft landing in your new role.
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During an interview with us, we want you to feel comfortable and do well. Therefore, we have prepared a short interview guide about what to expect and how to prepare. We're looking forward to meeting you! -
Read more about our recruitment process here.

I like my job in AirHelp as I am able to join work with my passion. I develop my language skills everyday with my international colleagues. During lunch time I can have conversations regarding different cultures and customs from all around the world. Moreover everyday catering, game space, and the most beautiful view in Tricity makes me really motivated to start the day in the Gdansk Office with a smile on my face.
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Jan Meissner | Air Claim Specialist in Operations

I started my career by applying to AirHelp at the age of 19, so I feel like I was given the opportunity of a lifetime. I've met a lot of outstanding people who have shown me the world, believed in me, and helped me be the way that I am now. The office became my second home and at the moment, I just can't imagine myself anywhere else. The place and the people just make me feel comfortable.
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Dominika Kucharska | Team Supervisor

I love working at AirHelp thanks to it's informal atmosphere. You don't have to fear your supervisors, everyone around is friendly, and happy to help. If you need to relax, the canteen & chill zone are great places to go.
Martyna Domańska | Junior Air Claim Specialist in Operations


