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AirHelp career site

Engineering Team


We bring business and product ideas to life — The Engineering Team is where we forge processing power behind AirHelp’s business is being forged. We build, maintain and create:

  • A proprietary technological stack (e.g. automation bots, AI algorithms, image recognition, data analysis).
  • Communication systems (e.g. with airlines, lawyers, and courts).
  • Internal systems for supporting and controlling case processing.
  • Technical infrastructure required to run complex systems that analyze the millions of data points needed to reliably recognize disruptions. 
  • User friendly websites for travellers looking for information. 

The Team

Engineering is the right team for you if you want to have a real impact on the products and architecture of AirHelp, if you want autonomy in deciding how to do things, enjoy developing a highly rated product that effectively helps passengers across the world, and want to work with some of the brightest and most experienced people in the industry. Our team is quite established, with many of us having been at AirHelp for over 5 years (and counting!).



How we work

We work in small, agile delivery teams with a stack of our choice. Some of the technologies that we use are Ruby/Rails, Python, Go, JS, React, PostgreSQL, AWS, GoogleCloud, Docker, Kubernetes or BigQuery.

We value transparency: have monthly team meetings, as well as company-wide, monthly Townhalls. We communicate openly on a daily basis, and you can expect regular feedback from your manager. Close collaboration and speedy decision processes are hallmarks of the Engineering Team. 

 

 

The work culture at AirHelp is one of the best in my professional experiences. People here are really cool, they have passion and willingness to help. I learned a lot from my team and enjoy our quirky sense of humor. Releasing a new solution and seeing how it really helps people, and also having fun along the way, makes me happy.

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Katarzyna Banc | Software Engineer

 

I’ve been working at AirHelp for more than 6 years now. It’s quite a long time and I think I’m still here because the company appreciates employees. I am trusted with my expertise, I make decisions on my own and I feel good about working under the mission of helping air passengers. That is why good people are staying in the company. And working with great people is the best part of the job.

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Krzysztof Pyrzyk | Principal Software Engineer

 

As a manager, I have two jobs: enabling the teams to do what is expected from them; and helping them feel happy about their job. Even though we are a tech team at a tech-first company, it’s not all about technology. As I usually say: it’s technology with a heart. AirHelp is super people focused and allows us to grow as much as we want, in a nice work environment, surrounded by trustworthy skilled people.

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Sebastian Nowak | Engineering Manager

Join us!