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AirHelp logotype

Engineering Team


We bring business and product ideas to life — The Engineering Team is where the processing power behind AirHelp’s business is being forged. We build, maintain and create:

  • A proprietary technological stack (e.g. automation bots, AI algorithms, image recognition, data analysis).
  • Communication systems (e.g. with airlines, lawyers, and courts).
  • Internal systems for supporting and controlling case processing.
  • Technical infrastructure required to run complex systems that analyze the millions of data points needed to reliably recognize disruptions. 
  • User friendly websites for travellers looking for information. 

Join us!

The Team

Engineering is the right team for you if you want to have a real impact on the products and architecture of AirHelp, if you want lots of autonomy in deciding how to do things, enjoy developing a highly rated product that effectively helps passengers across the world, and want to work with some of the brightest and most experienced people in the industry. Our team is quite established, with many of us having been at AirHelp for over 5 years (and counting!).



How we work

We work in small, agile delivery teams with a stack of our choice. Some of the technologies that we use are Ruby/Rails, Python, Go, JS, React, PostgreSQL, AWS, GoogleCloud, Docker, Kubernetes or BigQuery.

We value transparency: have monthly team meetings, All Hands as well as company-wide, monthly Town Halls. We communicate openly on a daily basis, and you can expect regular feedback from your manager. Close collaboration and speedy decision processes are hallmarks of the Engineering Team.