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AirHelp career site

Engineering


We don’t just create code, we power software solutions that bring business and product ideas to life. From analyzing vast data points to ensuring glitch-free claiming journeys, our team truly embodies the essence of innovation and technical prowess.


Our team

Mostly based in Poland, we’re the powerhouse behind AirHelp’s business. Some of us have been around for quite some time, and if there’s one thing we all share, it's a passion for what we do. If innovation, autonomy, and driving impact are what you seek, then you're in the right place.


How we work

Functioning in tight-knit Product teams, we work alongside business partners to define solutions that turn into new or improved products and services. We’re team players rooted in the best of tech. We code mainly in Ruby, Python, Go and JS/TypeScript supplemented within the others by PostgreSQL and Redis packed in docker images shipped into a terraformed AWS cloud.

  • Building a proprietary tech stack, such as automation bots, AI algorithms, image recognition, data analysis

  • Developing automated systems that handle 100k+ claims efficiently every month

  • Transforming air passenger rights expertise into a proven eligibility detection mechanism

The day-to-day

Jumping aboard? A buddy will guide you through your initial days and ensure your integration is smooth. We value transparency and open communication, whether it’s in monthly team meetings, Townhalls, or daily catch-ups. You can look forward to 1:1s, feedback sessions, and performance reviews, allowing you to map your growth trajectory and transition to leadership roles, if you so desire. With feedback loops ingrained into our system, every member has the opportunity to learn, improve, and excel.


#inclusiveAirHelp

As an equal opportunity employer, we’re proud of people’s uniqueness and don’t tolerate prejudice against race, color, religion, national origin, sexuality, gender, physical or mental disability, or age.


 

"The work culture at AirHelp is one of the best in my professional experiences. People here are really cool, they have passion and willingness to help. I learned a lot from my team and enjoy our quirky sense of humor. Releasing a new solution and seeing how it really helps people, and also having fun along the way, makes me happy."

Katarzyna Banc | Software Engineer

 

"I’ve been working at AirHelp for more than 6 years now. It’s quite a long time and I think I’m still here because the company appreciates employees. I am trusted with my expertise, I make decisions on my own and I feel good about working under the mission of helping air passengers. That is why good people are staying in the company. And working with great people is the best part of the job."

Krzysztof Pyrzyk | Principal Software Engineer

 

"As a manager, I have two jobs: enabling the teams to do what is expected from them; and helping them feel happy about their job. Even though we are a tech team at a tech-first company, it’s not all about technology. As I usually say: it’s technology with a heart. AirHelp is super people focused and allows us to grow as much as we want, in a nice work environment, surrounded by trustworthy skilled people."

Sebastian Nowak | Engineering Manager