Marketing
Our mission is to tell the world about their rights when they fly, that we exist to defend those rights, and to get passengers paid the compensation they’re entitled to for delayed and canceled flights.
Our team
We come from different corners of the world and work mostly from our Berlin, Barcelona and Gdańsk offices. We love open communication and mutual respect. We believe in working as a team, being open to one another’s ideas and learning from each other. And we’re curious! Make a case for a new channel or project and you can test it. We’ll support you until the very end and make sure you feel welcome from Day One.
How we work
We collaborate across departments to share market insights and support campaigns and projects – handling content, design, SEO, ads, affiliates, CRM, and more.
Our Acquisition channels are laser focused on the best ways to acquire claims, exploring new platforms and markets. Comms focuses on raising awareness, and finding new ways to engage and educate. CRM handles the relationship with new and potential customers. And our Strategy branch is always looking towards the future.
-
Raising awareness of air passenger rights with more than 4k features in international media such as Reuters, CNN and The New York Times in the last year
-
Over 1M followers on social media
-
An average of 2k people searching for us on Google every day and 60k visiting our website
The day-to-day
Every day looks different – choose to go to the office and meet your colleagues or stay focused at home. Everyone is always happy to help and just one Slack message away. Regular 1:1s with your manager and weekly team meetings will keep you focused and in the loop, and you can learn something interesting from our knowledge-sharing sessions. Have a say in your progress and discuss your career in your bi-annual performance reviews.
#inclusiveAirHelp
As an equal opportunity employer, we’re proud of people’s uniqueness and don’t tolerate prejudice against race, color, religion, national origin, sexuality, gender, physical or mental disability, or age.
FAQ
-
During your first weeks at AirHelp, you will be supported by your Training Buddy, who is going to help you with a soft landing in your new role.
-
During an interview with us, we want you to feel comfortable and do well. Therefore, we have prepared a short interview guide about what to expect and how to prepare. We're looking forward to meeting you!
-
Read more about our recruitment process here.
"AirHelp was a nice match: a perfect combination of my previous experience with the things I love: writing and editing, traveling, and educating people about their rights, together with the flexible working I was looking for. I really enjoy that I can choose to go to the office — and I do because I like my colleagues. They're a kind, collaborative, progressive, and fun bunch of people that like doing an excellent job, and I love working with them."
Miriam Foley | Content Editor
"I really like that at its core, AirHelp is here to help people. We are a business, but are still giving something back and protecting passengers. The company also encourages a positive environment and a human approach, and the results are proven in what Marketing does. Our leadership is strong, whilst celebrating and valuing people. Overall, it’s a positive place to work."
Jacob Sullivan | Head of Social Media
"At AirHelp we're a lovely mix of international people, from different parts of the world with different levels of experience — a combo of broad knowledge, fresh ideas and trends. The team is a joy to work with - we collaborate and are always eager to help each other. I love learning new things, coming up with strategies and seeing the results. Every day is different and brings new challenges."
Neus Gimenez | Senior CRM Manager