Are you a born problem solver? Love the satisfaction of helping others who don’t know their rights? Join our multicultural (25 nationalities and counting!) operations team and help air passengers all around the world with their delayed, canceled, or overbooked flights. Be the superhero they need!
FAQ
We work in small teams of 8.
The whole department has around 450 people and is still growing!
Claim Assessment and Sending (CAS)
When an air passenger who has experienced a flight disruption reaches out to AirHelp, the CAS team is their first point of contact. Among CAS’ other tasks, they are responsible for the first impression of AirHelp and the start of a positive experience.
Daily tasks include:
- checking if passengers are entitled to compensation for their delayed, canceled, or overbooked flight under European Regulation EC261.
- offering world-class customer support.
-processing cases according to set procedures, with our customers always top-of-mind.
- contacting passengers via various channels.
- collecting documents required by airlines for the processing of claims.
- providing claimants with information about their case.
- sending claims to airlines in the most effective way, so that we can make sure that passengers get the money they deserve!
Customer Support (CS)
The Customer Support department takes care of answering any questions that travelers contacting AirHelp might have. Whether they are regarding our services, claims they already have open with us, and anything in-between (we do this via a variety of channels including chat, Facebook, and Twitter, as well as through internal tools). We actively cooperate with all departments company-wide to make sure that every claim is successfully handled per our quality standards. We are divided into several different teams based on the particular markets we work in.
ACP Team (Airline Communication and Payouts Team)
Our team is responsible for airline relations. Our daily tasks include communicating with airlines regarding the case and payment status. We review claims for accuracy, completeness, and eligibility. We match incoming payments to accepted and won cases and collect all the necessary documentation needed to start the legal proceedings. We also update airline databases and search for new airline contacts.
Periscope, Clickup, Microsoft Office, Cockpit, Zendesk, MediaWiki, iOS system, Peakon
We work from 9am to 5pm.
During your first weeks at AirHelp, you will be supported by your Training Pilot, who is going to help you with a soft landing in your new role.
During an interview with us, we want you to feel comfortable and do well. Therefore, we have prepared a short interview guide about what to expect and how to prepare. We're looking forward to meeting you!
Read more about our recruitment process here.
I like my job in AirHelp as I am able to join work with my passion. I develop my language skills everyday with my international colleagues. During lunch time I can have conversations regarding different cultures and customs from all around the world. Moreover everyday catering, game space, and the most beautiful view in Tricity makes me really motivated to start the day in the Gdansk Office with a smile on my face.
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Jan Meissner | Air Claim Specialist in Operations
I started my career by applying to AirHelp at the age of 19, so I feel like I was given the opportunity of a lifetime. I've met a lot of outstanding people who have shown me the world, believed in me, and helped me be the way that I am now. The office became my second home and at the moment, I just can't imagine myself anywhere else. The place and the people just make me feel comfortable.
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Dominika Kucharska | Team Supervisor
I love working at AirHelp thanks to it's informal atmosphere. You don't have to fear your supervisors, everyone around is friendly, and happy to help. If you need to relax, the canteen & chill zone are great places to go.
Martyna Domańska | Junior Air Claim Specialist in Operations
