Product
Our Product team creates, designs and launches valuable, user-centric products that meet user needs all over the world and drive business growth.
Our team
We’re a diverse team comprised of a rich mix of nationalities, skills and backgrounds. We’re all free to test new ideas and ways of collaborating that challenge our assumptions from different angles. We’re passionate about building the best products we can that contribute to improving the travel industry.
How we work
We're constantly seeking ways to improve, scale up, and automate AirHelp’s core business, while developing new products to solve air passengers’ problems. Our localization managers and user researchers work across all teams to gather and analyze insights that will later help our product managers and designers build localized solutions in collaboration with the Engineering team.
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Launching our insurance products AirPayout and AirLuggage
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Redesigning the claiming experience to make it as simple as possible for travelers
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Automating claim processing to improve efficiency
The day-to-day
We'll meet quarterly to plan tasks together and weekly to stay on track. We'll celebrate milestones in retros and learn from our challenges. We also encourage learning through knowledge-sharing and training, as well as leadership programs, if that’s an established goal in your 1:1 or bi-annual review.
#inclusiveAirHelp
As an equal opportunity employer, we’re proud of people’s uniqueness and don’t tolerate prejudice against race, color, religion, national origin, sexuality, gender, physical or mental disability, or age.
FAQ
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During your first weeks at AirHelp, you will be supported by your Training Buddy, who is going to help you with a soft landing in your new role.
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During an interview with us, we want you to feel comfortable and do well. Therefore, we have prepared a short interview guide about what to expect and how to prepare. We're looking forward to meeting you!
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Read more about our recruitment process here.
“I have a lot of ownership in the projects I am involved in and my opinion is always valued. My manager is my mentor — he teaches me and inspires me to grow. And my colleagues have been helpful and approachable since the first day. The work environment is so fun that I look forward to going to the office to meet the team and have lunch together.”
Laia Puig | Visual Designer
“I love the people here! And I think having a good work atmosphere is super important. My manager really wants me to be happy and succeed, and I look up to her in the way she communicates with others, with kindness and professionalism. Communicating better is a goal for me personally, but also one of the tasks I enjoy the most. Understanding how we can improve the quality of messages in all 18 languages we use, not only in the linguistic aspect, but also in the customer's perspective is a challenge that I look forward to tackling every day.”
Martyna Selke | Localization Specialist
“Being in a mature company with access to the best resources like software, tools, and courses is super exciting for me. AirHelp gives me a lot of space to really take ownership and work independently, while getting full support and advice from my manager, whenever I ask for it. I know what to expect in the future for my role and growth plans are based on merit. I have everything I need to do my best work.”
Aga Kaim | UX Researcher.
“I worked in many companies and I can say the work atmosphere here is different, and very nice. That says a lot about the hiring process, that finds not only experts with high potential but also great people. We are a data-oriented, multicultural team of number freaks, who are always searching for new ways to optimize our product. It’s a busy schedule and the pressure can seem high. But what can I say? I love it! Being bored isn’t for me.”
Monika Laskowska-Kac | Head of Product