Would you like to help air passengers from all over the world with their delayed, canceled, or overbooked flights? If yes, this job opportunity is for you! We are looking for an agent to help our clients with cases that will be taking the legal path against the airlines. In this job, you will get to learn more about the legal process, the specifics of the jurisdictions that we operate in, and closely cooperate with the Legal Operations department. If you want to work directly with our lawyers — this is your chance!

Location: Hybrid from Gdansk or Krakow

The salary consists of a base (from 4800 PLN gross +, depending on your skills and foreign languages knowledge) and a monthly bonus (on average, 1500 PLN gross/month)

What you’ll do:

• Help our clients with cases that take legal path against the airlines (e.g. assessing customers’ cases that were rejected or ignored by the airlines and require further legal action).
• Request and prepare documentation for legal actions.
• Upload customers’ cases and send them to the lawyers.
• Cooperate with the Legal Operations Department and lawyers all around Europe.
• Prepare and send letters before action and summonses in specific jurisdictions.

Ideally, you'll bring with you:

• Ability to work effectively, conforming to performance targets and procedures.
• Detail-oriented, open-minded, with great analytical and problem-solving skills
• An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
• Getting-things-done attitude and thrives in a fast-paced and changing environment.
• Fluency in English (both spoken and written).
• Any previous legal experience or legal degree will be an asset but is not required.
  
  

Make a real impact on travel:

At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve if their flights don’t go according to plan. We're a global, diverse team that helps make air travel better for all. To date, AirHelp has helped more than 16 million people and is available worldwide. We are proud of our high customer satisfaction levels reported on Trustpilot.

Perks and benefits:

• Internal training programs and knowledge-sharing events.
• Personalized progression plan.
• Mindfulness platform.
• Language classes.
• Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
• Health benefits.
• MacBook Air.
• Unlimited, free use of AirHelp's services.
• Work from anywhere for 2 weeks a year.
• Team days.
• Events and parties.

Next steps:

• Psychometric test
• Video call with the Recruiter
• Video meeting with the Hiring Manager

AirHelp is, and always will be an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.
All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.

We invite refugees and displaced people to join our team, please submit your application in English and we look forward to hearing from you.

Learn more about us at Career at AirHelp and AirHelp.com.