Whether you are a new job seeker fresh out of college or an experienced professional, here are a few tips to help you prepare for your AirHelp interview.

1. KEEP IT PROFESSIONAL

Arrive a couple of minutes earlier. It will save you from the stress of running late and give you some time to gather your thoughts before the meeting. If you are having an online interview, make sure that your space is clear and free of any possible interruptions. 

Come prepared. What are your motivations and expectations? Are we a good fit both in terms of skills and culture? Why did you choose AirHelp? Be prepared to both to answer and to ask questions.

Dress code. We don't have an official dress code in the office, nevertheless, business-casual will be a safe choice. 

2. PREPARE YOUR BEST STORIES 

Even if you don't have much professional experience, that's okay. If you are a fresh graduate, we will ask you to give us examples of comparable professional experiences from your past, whether from university or side projects. Think about situations that you might want to tell us about, such as the most challenging task you’ve encountered or the project you are most proud of, situations when you worked under tight deadlines, etc.

Try to include some context — what your role was, what actions you took, and the final outcome. It doesn't have to be a success story — sometimes we learn best from our failures.

3. COMMUNICATION

Keep it conversational, the best interviews feel like a dialogue. The length of the interview is limited — please allow the recruiter to ask all of their questions and if there's time, you can elaborate more towards the end.

Don't worry if you get stuck on a question, the interviewer is there to help you out. 

If you're asked an ice-breaker question, i.e. "tell me more about yourself", think about the information that will be most relevant from the perspective of the interviewer. Keep it short (2-3 mins) and informative. 

Be sure you understand what the interviewer is asking. If the question is not clear, don't hesitate to ask the interviewer to clarify it. 

Be honest about who you are. Help the recruiter understand what your strengths are as well as the tasks you don't enjoy. It can happen that the role you applied for is not the best fit for your skills or preferences (e.g. it's too administrative or client-oriented) -- if you're transparent with the recruiter, they will be able to help you find the best place for you at AirHelp. 

Ask questions. You want to make sure that AirHelp, its culture, and mission, as well as the position, are aligned with what you are looking for. We want you to make a good choice about whether your future employer should be AirHelp, so we are happy to answer any questions.

4. FIND OUT MORE ABOUT EC261

AirHelp is an air passenger rights organization. While we don’t require that you be an expert in passenger rights, it can help you if you are familiar with the regulations that we work with.

What you need to know:

• What is EC 261?
• EC 261 and disrupted flight compensation.
• EU Airline Compensation – Which flights are covered by EC 261
• Your rights under EC 261.

Find all the relevant information here.

5. LET'S TALK ABOUT MONEY

The salary we offer is related to your skills, experience, and the predefined budget range for the given position. Don’t be afraid to ask questions so that we can set expectations.
 

Good luck - we are looking forward to meeting you!