Who we are
How it all began
Our founder Henrik Zillmer had an unpleasant experience in 2013 when his flight to Bali was delayed last-minute and he saw first-hand how hard it is to get compensation. Soon after, he set up AirHelp with one goal: to make flying less painful when your flight doesn’t go to plan.
Ten years later, we’ve grown from a fledgling start-up to an industry leader, using cutting-edge technology and our user-friendly website to help customers submit claims easily.
Our mission
We believe that travel makes the world a better place. Our global experts are here to help air passengers when their flights are delayed or canceled.
We make claiming compensation easy for everyone who’s unsure of their rights or lacks the time and expertise to claim by themselves.
We stand up to the airlines in court, and campaign for national governments to introduce fair air travel rights.
We’ve helped millions around the world through our fight for justice and we’re really proud of our 102k 5-star Trustpilot ratings.
Why AirHelpers love working with us
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We’re flexible
You have the choice to either work from the comfort of your own home, or choose to visit one of our many office locations in Berlin, Barcelona, Gdańsk, Kraków, or Tarragona. You even have the option to work in a completely different country for a maximum of 2 weeks a year.
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We’re diverse
AirHelp accepts everyone regardless of race, gender, sexual orientation, or ability. We welcome AirHelpers from all walks of life, and do our best to ensure everyone is treated fairly and equally.
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We offer good benefits
What would a company be without great benefits? You can sign up for language classes, enjoy team days, unwind with a mindfulness platform and more — and of course, you gain automatic access to all AirHelp services. Our benefits vary depending on your location, so be sure to ask our talent team for more information on what benefits are available for you.
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We’re international
Work, learn from, and collaborate with AirHelpers from all over the globe! You’ll be connecting with teams from around the world and maybe even enjoy some cultural exchange. Our team speaks over 18 languages, so you’ll be sure to find someone who speaks your language — literally.
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Positive work environment
AirHelp cares for the wellbeing of our team. We focus on fostering a positive working environment full of teamwork, collaboration, and clear communication. Expect your management and team leads to foster growth and independence — no micromanaging here!
Our values
We never stop evolving and advancing our products, services, our teams and ourselves. We are curious, persistent and believe in always moving forward - never giving up, never sitting still.
Everyone takes responsibility for AirHelp's success and hold themselves personally accountable to deliver on our promises.
We are all 100% committed to helping our customers, no matter what our role or responsibilities may be.
We are honest, fair, trustworthy and transparent in all of our dealings. Our customers demand this from us and we demand this from each other.
We are one team with one mission. Only by helping and supporting our colleagues are we able to grow and prosper. Our customers receive the unified power (help) of our entire organisation and not a singular individual or team. We win as one.