Are You Here to Help?

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AirHelp is the global expert in air passenger rights, here to help travelers easily get compensated after flight disruptions occur.

Since 2013, we have already helped over 16 million air passengers, and this is just the beginning.
If you are similarly committed to putting customers first, we want to hear from you.

Here to Help

The majority of air passengers don't know their rights, or how to get the compensation they deserve.

At AirHelp, our mission is to make it easy to make a claim, no matter where or when flight disruption occurs.  

With over 700 AirHelpers across 13 offices — we leverage our scale, cutting-edge tech, and legal know-how to educate and assist all air travelers across the globe.

If you're talented, determined, and dedicated, we'd love you to join us. Here's how you could help:

Here to Help Customers & Colleagues

Our Values

Persistence
We're curious, determined, and always pushing for air passengers' rights.
Ownership
We hold ourselves personally accountable for delivering on our promises.
Integrity
We're trusted, fair, and transparent — with our customers and each other.
Teamwork
We're one team, with one mission.

The story of AirHelp

How it all started

2013
AirHelp is founded

AirHelp's story began when our founder, Henrik Zillmer, had a terrible experience with a delayed flight between Bali and Denmark.

Frustrated by how little assistance was available, he put his entrepreneurial mind to the problem, and concluded technology could be used to help many more passengers than the existing outdated systems. 

So he teamed up with Nicolas Michaelsen and Greg Roodt in order to shake up the industry and ensure future passengers wouldn't be in the same predicaments.

The result is AirHelp. We were founded in 2013, and were almost immediately selected for the prestigious start-up incubator Y-Combinator's class of 2013. Our ambitions, just like the number of people we've helped, have only been growing since then. 

2015
AirHelp score is launched

AirHelp Score is the most comprehensive, data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing, and food and shops – taking into account flight and after-flight services.

To create this ranking, AirHelp uses top data sources, including its database of flight statistics - which is one of the largest and most comprehensive in the world - tens of thousands of customer opinions, and its own experience in helping passengers.

2017
The creation of Herman, the world's first AI lawyer


There are many different variables, rules, and factors that must be considered when a claim is processed at AirHelp. Proving the eligibility of a claim is a finely tuned balancing act that is extremely time-consuming, brain-taxing, and sometimes frustrating. That’s why we thought to ourselves – Wait! We are already developing such great legal tech, what if we could create AI to do the groundwork for us? Imagine that, AI lawyers assisting human claim agents. That's how Herman was born.

2019
AirHelp today

Since 2013, AirHelp has helped more than 16 million air passengers around the world in 16 languages. After years of helping travelers fight for their air passenger rights under European law, we are expanding to enforce passenger rights under other global legislations, starting with Brazil. Our success is fuelled by our 750+ team members.

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