AirHelp's story began when our founder, Henrik Zillmer, had a terrible experience with a delayed flight between Bali and Denmark.
Frustrated by how little assistance was available, he put his entrepreneurial mind to the problem, and concluded technology could be used to help many more passengers than the existing outdated systems.
So he teamed up with Nicolas Michaelsen and Greg Roodt in order to shake up the industry and ensure future passengers wouldn't be in the same predicaments.
The result is AirHelp. We were founded in 2013, and were almost immediately selected for the prestigious start-up incubator Y-Combinator's class of 2013. Our ambitions, just like the number of people we've helped, have only been growing since then.
AirHelp Score is the most comprehensive, data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing, and food and shops – taking into account flight and after-flight services.
To create this ranking, AirHelp uses top data sources, including its database of flight statistics - which is one of the largest and most comprehensive in the world - tens of thousands of customer opinions, and its own experience in helping passengers.
There are many different variables, rules, and factors that must be considered when a claim is processed at AirHelp. Proving the eligibility of a claim is a finely tuned balancing act that is extremely time-consuming, brain-taxing, and sometimes frustrating. That’s why we thought to ourselves – Wait! We are already developing such great legal tech, what if we could create AI to do the groundwork for us? Imagine that, AI lawyers assisting human claim agents. That's how Herman was born.
Since 2013, AirHelp has helped more than 16 million air passengers around the world in 16 languages. After years of helping travelers fight for their air passenger rights under European law, we are expanding to enforce passenger rights under other global legislations, starting with Brazil. Our success is fuelled by our 750+ team members.
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