Are You Here to Help?
AirHelp is the world's largest advocate for air passenger rights.
From our foundation as a startup in 2013, AirHelp has grown into the world’s largest air passenger rights advocate. We’ve helped countless passengers through our fight for justice.
We make claiming compensation straightforward for travelers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. To be able to do this, we continuously invest in data and cutting-edge technology to power our easy-to-use website and make our customers’ claims even smoother.
We speak 16 languages, and our global staff of over 330 includes the world’s largest team of lawyers specialized in air passenger rights. Combined with local knowledge from a network of law firms across 30 countries, we are uniquely placed to help air passengers all around the world — standing up to airlines at court and campaigning for national governments to introduce fair air travel rights.
If you're talented, determined, and dedicated, we'd love you to join us.
Join us!
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Legal Operations Manager
Legal · Gdańsk, Kraków · Hybrid Remote
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Ruby Software Engineer
Engineering · Poland · Fully Remote
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Legal Process Coordinator
Customer Operations · Barcelona · Hybrid Remote
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Junior Operations Specialist in Customer Support (German)
Customer Operations · Barcelona · Hybrid Remote
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Junior Operations Specialist in Customer Support (German)
Customer Operations · Gdańsk, Kraków · Hybrid Remote
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Quality Assurance and Content Specialist
Customer Operations · Gdańsk, Kraków · Hybrid Remote
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Junior Operations Specialist in Customer Support (night shift)
Customer Operations · Gdańsk, Kraków · Hybrid Remote
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Junior Operations Specialist in Customer Support (evenings and weekends)
Customer Operations · Gdańsk, Kraków · Hybrid Remote
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Junior Operations Specialist in Customer Support (night shift)
Customer Operations · Barcelona · Hybrid Remote
AirHelp's story
2013
AirHelp was founded
AirHelp's story began when our founder, Henrik Zillmer, had a terrible experience with a delayed flight between Bali and Denmark. He teamed up with Nicolas Michaelsen and Greg Roodt to shake up the industry and ensure future passengers wouldn't be in the same situation.
The result is AirHelp. We were founded in 2013, and were almost immediately selected for the prestigious start-up incubator, Y-Combinator: class of 2013. Our ambitions, just like the number of people we've helped, have only kept growing since then.
2015
Launch of AirHelp Score
AirHelp Score is the most comprehensive, data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing, food and shops – taking into account flight and after-flight services.
To create this ranking, AirHelp uses top data sources, including its database of flight statistics - which is one of the largest and most comprehensive in the world - tens of thousands of customer opinions, and its own experience in helping passengers.
2017
The creation of Herman, the world's first AI lawyer
There are many different variables, rules, and factors that must be considered when a claim is processed by AirHelp. Proving the eligibility of a claim is a delicate balancing act that is extremely time-consuming, challenging, and sometimes frustrating. That’s why we thought to ourselves, if we are already developing such great legal tech, can we create artificial intelligence to do the groundwork for us? That's how Herman was born - the first AI lawyer assisting human claim agents.
2022
AirHelp today
Since 2013, AirHelp has helped more than 16 million air passengers around the world in 16 languages. After years of helping travelers fight for their air passenger rights under European law, we are expanding to enforce passenger rights under other global legislations, starting with Brazil. Our success is fuelled by our 330+ team members.