Help us help air passengers
This year AirHelp is celebrating its 10th anniversary.
It's been an amazing journey - 10 years of building passengers' trust, not giving up and endeavoring to achieve the best possible results. If you'd like to become part of our success story, read about us, check out our job adverts and apply!
We’ve helped 1.5 million passengers receive their compensation, and we’re just getting started.
In 10 years, we’ve grown from a ground-breaking start-up to getting 1.5 million travelers paid the compensation they’re owed. We’re really proud of our 102k 5-star Trustpilot ratings.
We are global experts in air passenger rights. We’ve even helped change laws that protect and benefit millions of people around the world.
We speak 18 languages, and our team of 350+ dedicated AirHelpers work together from home and offices in Barcelona and Tarragona, Berlin, Gdansk and Krakow, and São Paulo.
Join us!
-
Senior Product Data Analyst
Data · Multiple locations · Hybrid Remote
-
Senior Marketing Data Analyst
Data · Multiple locations · Hybrid Remote
-
E-commerce Director
Marketing · Multiple locations · Hybrid Remote
-
Senior Data Engineer
Data · Multiple locations · Hybrid Remote
-
Junior Operations Specialist in Customer Support (Italian)
Customer Operations · Multiple locations · Hybrid Remote
-
Junior Operations Specialist in Customer Support (Italian)
Customer Operations · São Paulo · Fully Remote
-
Join our talent community
Hybrid Remote
Our Benefits
These are just a few examples of our benefits. They can vary depending on local labor law regulations.
-
Language classes
-
Gym membership
-
Team days
-
Work from anywhere
-
Mindfulness platform
-
AirHelp Plus Complete
AirHelp's story
2013
AirHelp was founded
AirHelp's story began when our founder, Henrik Zillmer, had a terrible experience with a delayed flight between Bali and Denmark. He teamed up with Nicolas Michaelsen and Greg Roodt to shake up the industry and ensure future passengers wouldn't be in the same situation.
The result is AirHelp. We were founded in 2013, and were almost immediately selected for the prestigious start-up incubator, Y-Combinator: class of 2013. Our ambitions, just like the number of people we've helped, have only kept growing since then.
2015
Launch of AirHelp Score
AirHelp Score is the most comprehensive, data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing, food and shops – taking into account flight and after-flight services.
To create this ranking, AirHelp uses top data sources, including its database of flight statistics - which is one of the largest and most comprehensive in the world - tens of thousands of customer opinions, and its own experience in helping passengers.
2017
The creation of Herman, the world's first AI lawyer
There are many different variables, rules, and factors that must be considered when a claim is processed by AirHelp. Proving the eligibility of a claim is a delicate balancing act that is extremely time-consuming, challenging, and sometimes frustrating. That’s why we thought to ourselves, if we are already developing such great legal tech, can we create artificial intelligence to do the groundwork for us? That's how Herman was born - the first AI lawyer assisting human claim agents.
2023
AirHelp today
Since 2013, AirHelp has helped more than 16 million air passengers around the world in 18 languages. After years of helping travelers fight for their air passenger rights under European law, we are expanding to enforce passenger rights under other global legislations, starting with Brazil. Our success is fuelled by our 350+ team members.
