Customer Operations

We are at the forefront of AirHelp’s mission to support travelers all over the world.

We work in a dynamic and agile environment, think quickly and work together to find the best solutions for the best customer journey. We’re proud of our Excellent TrustPilot rating

Our team

We speak 18 languages. You’ll find us tapping away at our keyboards across different time zones in Barcelona, Gdańsk, Figueira da Foz and São Paulo, helping customers across Europe, Asia, and South America. Teamwork, support and radical candor are our driving principles, and our focus on learning and growth provide a solid first step onto the professional ladder for many of our team members. 

How we work

We handle claims from start to finish, liaising with worldwide airlines and our specialized network of lawyers when no friendly agreement can be reached. We can be reached 24/7 when our customers need us.

Our pioneering AI bots help us keep the fast pace and dedicate time to tackling complex cases and getting more people paid the compensation they’re entitled to.

The day-to-day

After onboarding, expect to start your day with a morning catch-up about ongoing tasks, issues and plans. Every day is different and it’s up to you whether you stay focused at home or go to the office to work with your colleagues. Discuss your career path in weekly 1:1s or your bi-annual performance review. As you develop your skills, you may be promoted from junior to senior roles, change teams or even take on leadership roles – all of our leaders once began as agents.


As an equal opportunity employer, we’re proud of people’s uniqueness and don’t tolerate prejudice against race, color, religion, national origin, sexuality, gender, physical or mental disability, or age. 

Meet the team

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